Client Care – Level 2 Professional Competency: Serve Clients Like a Chartered Professional and Pass Your RICS APC | كورس العناية بالعميل – الكفاءة المهنية للمستوى الثاني: خدمة احترافية للعملاء واستعداد كامل لتقييم APC

Client Care – Level 2: The Competency That Turns Technical Skill into Client Trust

You can produce a flawless valuation or survey report and still lose the client. In regulated professional practice, how you take instructions, define scope, communicate, and handle complaints is assessed just as rigorously as your technical work — and for RICS APC candidates, Client Care is a mandatory competency you must evidence at Level 1 and Level 2. The Client Care – Level 2 Professional Competency Course from COMFORT-CPD Academy is a structured, fully bilingual English/Arabic programme that turns the RICS Client Care requirements into practical skills you can apply on your very next instruction.

What the course covers

Across eleven focused modules, you will move through the complete client lifecycle:

• Foundations of Client Care — internal and external clients, stakeholders, professional duties and the link between service and ethics.
• Client Brief and scope definition — receiving instructions, asking intelligent questions, preparing a written Client Brief and matching scope to your competence.
• Fees and Terms of Engagement — fee structures, pricing transparency, referral fees and the essential contents of a professional ToE.
• Professional communication and inclusive service — active listening, regular reporting, record-keeping and adapting to cultural and accessibility needs.
• Client onboarding, KYC and due diligence — identity checks, beneficial ownership, source of funds, enhanced due diligence and politically exposed persons.
• Stakeholder management, CRM and reporting — Mendelow and CASE tools, client data management and communication strategy.
• Service quality and KPIs — quality management systems, checklists, peer review and continuous improvement.
• Complaints handling and service recovery — operating a Complaints Handling Procedure, investigating fairly, using ADR and applying lessons learned.
• Anti-money laundering and financial crime risks — red flags, high-risk clients and countries, and when to escalate.
• Ethical client care, confidentiality and reporting — balancing client service with legal obligations and avoiding tipping-off.
• APC application and scenario-based preparation — converting knowledge into strong Level 2 answers and practical examples for assessors.

Who is it for?

The course is designed for RICS APC candidates, quantity surveyors, valuers, real estate professionals, property consultants and every client-facing professional preparing for the Client Care competency assessment — in Egypt, the Gulf and beyond.

Professional value

COMFORT-CPD Academy is the training arm of COMFORT360, and this course connects RICS APC theory with real professional practice: KYC/CDD/AML onboarding, complaint procedures that protect your reputation, and Terms of Engagement that prevent disputes before they start. Because every module is delivered in both English and Arabic, you build the vocabulary to serve international clients and local markets with equal confidence.

Price: 2,500 EGP.

Enrol now in Client Care – Level 2 →

Explore COMFORT360 services

• Valuation, Inspection & Survey Services | خدمات التقييم والفحص الفني والرفع المساحي
• Property & Asset Management Services | خدمات إدارة الممتلكات والأصول
• Relocation Services | خدمات الانتقال والتوطين

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