Refund policy

COMFORTCPD (COMFORT-CPD ACADEMY) sells digital products only - online CPD courses and downloadable eBooks (PDF). No physical goods are shipped, so there is nothing to return by post. This policy explains when we issue refunds for digital purchases.

Refund window
You may request a refund within 14 days of purchase in the following cases:

  • Online courses: a full refund is available if you have not substantially accessed the course content (you have not completed lessons, downloaded lesson materials, or taken assessments beyond an initial preview).
  • eBooks (PDF downloads): a full refund is available if the file has not yet been downloaded. Once an eBook has been downloaded it is non-refundable, except where the file is defective.
  • Duplicate or mistaken purchases: if you were charged twice, or bought the same course or eBook twice, we will refund the duplicate charge in full.

Defective or inaccessible products
If a course will not open, a download link fails, or a file is corrupted or materially different from its description, contact us and we will first fix the problem or resend the product. If we cannot resolve the issue within a reasonable time, we will issue a full refund - regardless of the 14-day window.

Certificates and completed courses
Once a course has been substantially completed, an assessment has been passed, or a CPD certificate has been issued, the purchase is non-refundable.

EU / UK customers - 14-day cooling-off period
If you are in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for online purchases. For digital content, this right lapses once delivery has begun with your express consent (for example, when you start a course or download an eBook) and you acknowledge that you thereby lose the right of withdrawal. Until that point, you may cancel for any reason and receive a full refund.

How to request a refund
Email khaled@comfortcpd.com from the email address used at checkout, with your order number and the reason for the request. We review every request within 3 business days.

How refunds are paid
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since approval, contact us at khaled@comfortcpd.com or +20 100 140 7375.