Build the professional client care standards expected at Level 2 across surveying, real estate, and consultancy practice. You'll learn how to receive client instructions with clarity, scope work realistically, and prepare written briefs and Terms of Engagement that reflect your duty of care, professional ethics, and the expectations set out by RICS APC.
Beyond the documentation, this course sharpens the soft skills that define service excellence — active listening, inclusive communication, transparent reporting, and confident complaints handling. By the end, you'll be able to translate client care theory into practical, scenario-ready answers that demonstrate Level 2 competency under assessor-style questioning.